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We offer a one-year warranty for purchases on oukitel.com. After that, repairs will incur charges. The warranty period is measured starting on the date the original consumer purchaser received the products.


How to claim your warranty?

Step 1. Identify the Appropriate Customer Service Team

*** For purchases made on oukitel.com, please contact contact@oukitel.com.
*** For purchases made on Amazon, please contact amazon@oukitel.com.
*** For purchases made on AliExpress, please contact AliExpress@oukitel.com
*** For purchases made on other platforms, please contact support@oukitel.com.

Step 2.  For Purchases on oukitel.com

When seeking after-sales service, contact the oukitel.com customer service team at contact@oukitel.com.

*** Please include the following in your email

  1. Your order number, a complete screenshot of the order, and the IMEI number of the product requiring after-sales service.
  2. A detailed and clear description of the problem you encountered.
  3. Attach a photo or a short video demonstrating the issue.

      Step 3. Await and Respond to the Customer Service Representative's Reply

      Cooperate with the representative to resolve the problem.

       

      ***In Case of Product Replacement or Return***

      • If your product qualifies under Oukitel's warranty policy, you will receive a return application form from the customer service representative.
         *** Please pack and ship the product correctly and safely. Before sending, contact our customer service team at contact@oukitel.com for detailed instructions on proper packing and safe return.
        • Oukitel will replace the product within 15 working days* after confirming the arrival of the defective product at the warehouse. The final solution depends on the availability of replacement products.
          *** Please note that delivery may change due to unforeseen circumstances. 

          ***For Screen Cracks or Damage***

          • If You Purchased Oukitel's Screen Protection Insurance
            For customers with Oukitel screen breakage insurance within one-year validity, contact contact@oukitel.com for a free one-time screen replacement.
            • If You Didn't Purchase Oukitel's Screen Protection Insurance
              If you need to purchase a new screen, contact contact@oukitel.com to confirm the inventory of the required screen parts. With the help of the customer service team, complete the purchase.

              *** For Parcel Delay, Loss & Transit-Related Goods Damage***

              • If you didn't purchase "Worry-Free Purchase" for your parcel when ordering, please contact contact@oukitel.com.
              • If you did purchase it, you should file a claim with the insurer through https://resolve.seel.com. 

               

               

              Exclusions and Limitations

              This warranty does not apply:

              · Non-quality related issues;

              · Purchases without valid proof of purchase;

              · Items that have been refunded;

              · Items that have expired their warranty period;

              · Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

              · Any defects or damages caused by exposure to excessive heat, liquids or other external causes;

              · Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;

              · Lost or stolen products;

              · Free products.

              Valid Proof of Purchase

              Order number of purchases made through oukitel.com;Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.