Shipping policy

SHIPPING INFORMATION

Processing Time

Generally, orders are shipped within 1-7 business days of order confirmation/payment. Orders made on the weekends might experience a delay.
The processing time for the pre-sale item is based on the information provided on the purchase page.

Shipping Cost & Transit Time

Total Delivery Time = Processing Time + Shipping Time(depending on your location) 

NOTICE:

You can find your estimated delivery time on our product page before ordering and on our shipment checking page https://oukitel.com/apps/track123 after ordering. 

If you fail to complete your order because your country's address/purchases are not allowed on our site, please contact our customer service at email contact@oukitel.com for assistance.

Affected by Covid-19, there will be some delay on the delivery.

Shipping FAQs

Customs & VAT Fees


In rare cases, orders may incur customs and VAT fees charged by your government, not our site. 

It is the buyer's responsibility to handle customs clearance for the purchased items. Failure to arrange for customs clearance may result in the package being destroyed, and in such cases, the responsibility lies with the buyer.

Please note that customers in Brazil may be required to pay up to 60% in customs fees.

For customers from the EU (for example, Germany), UK, and US affected by customs clearance, we give priority to sending packages from warehouses in the EU, UK, and US so customers don't need to pay tax if we have the products in stock. Otherwise, the goods will be shipped from warehouses in Hong Kong. In rare cases, orders may incur customs fees. If customs fees are incurred, it is the buyer's responsibility to cooperate with customs clearance and pay the clearance fee. Please first understand the local customs clearance policy and fees before confirming and making a purchase.

Address Accuracy

Customers are responsible for providing accurate shipping addresses. Oukitel verifies all addresses before dispatch. Should you enter an incorrect address, please contact us within 2 hours of your order confirmation at contact@oukitel.com. We will do our best to update your details before your order ships.

Undeliverable Packages

Occasionally, orders are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will contact you to make arrangements for reshipment. Reshipment will be at the customer's expense. If reshipment is not feasible, we will issue a refund minus the original shipping and handling fees.

Interception Fees

If a shipment needs to be redirected due to an incorrect address provided by the customer, the customer will be responsible for any interception fees charged by the shipping carrier.

Where is the item coming from? 


The majority of our inventory is sold from our warehouses in the EU, US, and UK, with a select few items coming from the warehouse in Hong Kong. Pre-sale items come from our Hong Kong warehouse.

Where do you ship and how much does it cost? 


We provide international shipping all over the world. The product price does not include shipping cost. The online system will generate a shipping fee for your order. When your order is above certain amount, FREE SHIPPING is available.

How can I track my order? 


You can track your package at here: https://oukitel.com/apps/track123

Please note that the tracking information will be displayed 1-3 business days after you receiving the nitification e-mail. Please contact us contact@oukitel.com if you have any questions with your tracking number.

Why I can’t track my order?


Please note that tracking information will be displayed 3-5 business days after being updated due to Customs. If a tracking number is not searchable after this period of time, there are several possible causes: 
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history. 
We suggest you contact our Customer Service at contact@oukitel.com in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information. 
Please kindly note the international shipping takes time, it usually takes about 8-15 days. It may not be showing any updates on the internet, but actually, your package is still on the move, just be patient and track your package a few days later.

The courier tried to deliver but I wasn't at home, what should I do?

Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.

The tracking site says Delivered but I haven’t received my order yet.


Please note that we provide a tracking number to each customer. It is the customer's responsibility to track their orders. Kindly contact your local post office if the parcel arrived at your country. Please contact our Customer Service at contact@oukitel.com for further assistance. We are not responsible for any stolen packages.

Delivery


Your order may be delivered to you by either the local post office or a local courier. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

MILITARY MAIL

We do NOT ship to military addresses.