Oukitel WP17 Rugged Phone
- Estimated Shipping Date: November 30
- For pre-sale orders after October 25th, the goods will be shipped from Hong Kong.
- For pre-sale orders before October 25th, the goods are already in preparation, please wait patiently.
Order cancellation will only be accepted within 24 hours of your purchase.
2. Customs Tax
Import duties and taxes are the buyer's responsibility. Customs clearance may be required by European Customs according to the amount of order payment. Please be aware, you may receive a phone call from customs clearance while your item arrives in your country.
3. Returns Process
If you have any issues with the product return or exchange, please contact our customer service email@example.com and they will offer you a solution according to your case.
It will take 2-3 business days to process your order. 10-20 business days for delivery to most areas. This is the presale order, the shipping is according to our official estimated shipping date.
Local Warehouse Shipping For pre-sale orders before October 25th
1. DUE TO COVID-19, SHIPPING SPEED MAY BE AFFECTED!
2. Shipping Costs to Alaska and Hawaii are applied to State Taxes.
3. The shipping might be delayed if customs clearance is required.
5. 15 Days Exchange/Return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service firstname.lastname@example.org to make sure you send the package to the right address. Please kindly notice we are going to deduct 15% for credit card payment and handling fees. Upon receiving the product, we will send you a new item for free or issue your refund. The shipping cost of the exchange/return shall be covered by the customer.
1. If the products are sent with the wrong size/width/color, we will cover the shipping cost for the return. As for the refund, we are going to withdraw 15% of the purchase amount for the Payment & Handling fee.
2. For exchanges/returns, the processing time for the exchanged item will be between 7 - 10 business days, upon receiving your item back and also depending on stock availability.